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How to change return status in bulk

Overview​

The Manage returns page enables you to efficiently update the status of multiple returns at once, reducing manual effort and speeding up day‑to‑day operations. With bulk status change, you can select a group of return items, apply the appropriate status update, and ensure consistent handling across all selected cases.

Note before you start​

You need to have a Manager or an Agent user role to be able to change return status in bulk.

How to change return status in bulk​

  1. Navigate to Manage Returns page update_status_in_bulk_1
  2. Select the return orders you want to update in bulk. update_status_in_bulk_2
  3. Click the Change Status button above the Manage returns table. The Change Return Status dialog window appears. update_status_in_bulk_3
  4. In the Change return status dialog choose the new status you want to apply to the selected return orders.
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  5. Based on the status you have selected, additional fields may appear. update_status_in_bulk_5
  6. Fill the additional fields.
  7. Click Change to update the statuses of all selected return orders.