🚀 Summary​

This release increases the number of manifests that can be viewed and updated at once, enabling more efficient bulk actions. It also introduces background processing to ensure larger updates run smoothly, along with improvements to grading workflows to help ensure required photo evidence is completed.

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✨ What is New​

• 🆕 Mass Manifest Updates with Background Processing

The manifest list now shows more records per page, allowing users to select and update up to 50 manifests at once.

As each manifest can contain a large number of items, updating multiple manifests together can result in very high volumes of updates behind the scenes. To support this, large updates are now processed in the background, ensuring they run efficiently without interrupting other work.

This means you can start an update (such as assigning a carrier or updating status) and continue working while it completes.

• 🆕 Visual Indicators for Missing Photo Evidence

A new visual indicator helps highlight items that do not meet the minimum required number of photos during grading.

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📘 How it Works​

Mass Manifest Updates with Background Processing

• You can update more manifests in a single action (up to 50).
• More records are now visible per page, reducing the need to navigate between pages.
• Large updates are processed in the background, so you can continue working without waiting.
• Manifests being updated are temporarily locked to prevent conflicting changes.
• You will see visual indicators when updates are in progress.
• Once complete, you will be informed whether the update succeeded or failed.
• If some items in a large update fail, the remaining items will continue to be processed.

Visual Indicators for Missing Photo Evidence

• Items missing required photos display a “!” indicator over the camera icon in the Actions column for each item.
• A tooltip explains the issue: "Minimum photo requirement not met."
• The indicator automatically updates as images are added or removed.
• Completed requirements are shown in the Actions column with a green indicator on the camera icon, including a count of images captured.

🚀 Summary​

This release introduces end-to-end photo evidence capabilities within grading workflows, enabling warehouse teams to capture, upload, and manage images for returned items during processing using handheld devices. Key updates include a guided photo capture experience, support for manual image upload, improved product traceability through the introduction of a 10-character product identifier in reporting, and an update to scheduled reporting to prevent empty reports from being sent to SFTP.

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✨ What is New​

• 🆕 Photo Evidence Capture for Grading Workflows
  RMS now supports end-to-end photo evidence capture within grading workflows, enabling warehouse teams to capture and manage images for returned items during processing. Operators can connect a mobile device via a QR code to follow a guided image capture process, or upload images manually where required. The number of images captured can be configured per grade, with all images stored against the relevant item for future reference. This provides greater visibility of item condition, supports a consistent warehouse process, and helps with fraud investigations, customer disputes, and claims handling.

• 🆕 Product Identification – Product Identifier
  A 10-character product identifier is now available in reporting exports, providing a standardised way to identify and track products across systems. Available across Products, Parcels, Manifests, and Master Manifest reports, the identifier can be added to report templates to improve product traceability and support downstream integrations that require a consistent product reference.

• 🆕 Grading - Item Level Outcomes
  RMS now provides more detailed and timely grading updates by sending item-level outcomes when items are graded or re-graded. This enhancement enables each item within a return to be processed individually, improving accuracy and supporting more flexible downstream decision-making.

Improvements

• 🔧 Scheduled Report Improvement - Reports will now only be sent to SFTP when data is available, helping to reduce unnecessary file transfers and making report deliveries more relevant and easier to manage.

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📘 How it Works​

• Photo Evidence Capture for Grading Workflows - 🔗 Described in the article

🚀 Summary​

This release introduces multi-language support, making Retailer Hub accessible to a broader audience, and enhances the bulk status update experience to help teams process returns more efficiently.

We have also improved the carrier search experience and updated our cookies policy to provide greater transparency around analytics and data collection.

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✨ What is New​

🆕 Multi-Language Support: Retailer Hub is now available in:

• English
• Spanish
• French

Users can now interact with the platform in their preferred language, improving accessibility and usability for international users.

Improvements

• 🛠️ Enhance Bulk Status Update: - Updating multiple returns is now faster and more flexible. In addition to selecting returns from the table, you can:
  • Scan return identifiers.
  • Paste or enter a list of Return IDs separated by commas.
  • This is particularly useful for teams processing large volumes of returns.
• 🛠️ Updated Cookies Pop-up: The cookies consent experience has been updated to reflect the latest policy changes and provide clearer information about analytics tracking preferences.
• 🛠️ Improved Carrier & Service Search: Selecting a carrier now automatically limits the available carrier services to only those supported by that provider, making filtering more accurate and easier to use.

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📘 How it Works

🔗 Check our documentation about the Bulk Status Updates.

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📌 Notes

• Additional languages may be introduced in future releases based on customer demand.
• Existing users will retain their current language settings until changed.
• Bulk status updates continue to respect role-based permissions and existing validation rules.

👉 As always, your feedback is welcome - use the Feedback button in the bottom-right corner of Retailer Hub to share your thoughts.

🚀 Summary​

This release introduces improvements across parcel tracking, customs compliance, and grading capabilities within the Returns Management System. Key updates include the introduction of the Checked In parcel status to provide clearer visibility of warehouse receipt events, alignment with HMRC exchange rates to support compliant customs processing, and enhanced grading capabilities through item-level outcomes and default product labelling. The release also includes operational improvements to support more efficient day-to-day workflows, alongside foundational work to support future photo evidence capture functionality.

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✨ What is New​

• 🆕 New parcel status - Checked In
  RMS now introduces a new Checked In parcel status to clearly indicate when a parcel has been physically received and confirmed at the warehouse. This provides a consistent warehouse receipt milestone, improving operational visibility, reporting, and support for downstream processes such as fraud and loss investigations. The new status is used across all parcel workflows and is available in parcel filtering, reporting, and exports, while historical parcels will continue to display their original Received status.
• 🆕 Customs - HMRC Exchange Rates for UK Customs Documents
  The official HMRC monthly exchange rates are now used when generating customs documentation for DE to UK shipments. During document generation, RMS automatically retrieves the relevant HMRC exchange rate and applies currency conversions where required, ensuring customs values are calculated using the correct rates across import declarations, export declarations, and customs invoices. This improves compliance and consistency for customs valuation calculations.
• 🆕 Grading - Item Level Outcomes
  RMS now provides more detailed and timely grading updates by sending item-level outcomes when items are graded or re-graded. This enhancement enables each item within a return to be processed individually, improving accuracy and supporting more flexible downstream decision-making.
• 🆕 Grading - Default Product Label Template
  A new default ZigZag product label template is available for customers who do not have a custom product label configured. The standard label ensures returned items arrive with consistent, scannable product information, helping retailer warehouse teams quickly identify and process items upon receipt.
• 🆕 Photo Evidence - Foundations
  RMS now introduces the initial foundations to support photo evidence capture within grading workflows.

Improvements:

• 🔧 Operational improvements: A new Carrier filter has been added to the manifest list, making it easier to find shipments associated with a specific carrier

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📘 How it Works​

New parcel status - Checked In

• When a parcel is physically scanned and confirmed in RMS, it moves to Checked In.
• This applies across all workflows - Over-labelling, Consolidation,Grade & Consolidation,Manual parcel creation
• The Confirm action remains unchanged for users.
• Checked In is now the standard status displayed throughout RMS
  Reporting and filtering
• User can filter using Checked In, which includes:
  • Parcels with status Checked In (new records)
  • Parcels with historical status Received
• In results and exports:
  • New parcels display Checked In
  • Historical parcels remain as Received (no relabelling)

HMRC Exchange Rates for UK Customs Documents

• RMS retrieves the relevant HMRC monthly exchange rate during customs documentation generation.
• Currency conversions are applied automatically where required.
• Applies to customs documents generated for Import declarations,Export declarations, Customs invoices.
• Applies to DE to UK customs flows.
• Supports improved compliance and consistency for customs valuation calculations.
• Future enhancements may include storing and auditing the exchange rate used during document generation.

Item Level Outcomes

• When an item is graded in RMS, the outcome is mapped to a predefined action (e.g. Accepted, Resell, Rejected), based on configuration defined per customer.
• If configured, RMS sends updates for each individual item to downstream systems.
• Updates are triggered when an item is graded and when an item is re-graded (if the outcome changes).
• A short delay is applied to ensure only the latest grading decision is shared.
• Each item is processed independently, allowing different items within the same return to have different outcomes while enabling downstream systems to act on each item separately.
• If no action is mapped to a grade, no update is sent.
• Expose item-level outcomes (actions).

Default Product Label Template

• A default product label template is automatically available for customers without a custom label configured.
• Labels are generated as part of the existing grading workflow and sent with the item.
• The default label include key product information such as Product name, SKU,Size, Retailer, Product barcode.
• Barcode scanning enables faster product identification of returned items in retailer warehouses reducing manual entry and operational errors. It also helps downstream recipients identify products more accurately.
• Custom label configuration remains supported where configured.

🚀 Summary​

This release introduces a new Cookies Preferences pop-up to give you more control over analytics tracking within Retailer Hub.

We'd like to better understand how users interact with the platform so we can continue improving navigation, usability, and overall experience. At the same time, we've also improved phone number validations within the Business Profile area to help keep your contact information accurate.

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✨ What is New​

🆕 Cookies Preferences pop-up: When entering Retailer Hub, you'll now see a cookies banner asking for your consent to analytics tracking. If accepted, we may collect usage insights such as:

• Click activity
• Time spent on pages

This information help us understand how the platform is used, and where we can improve it.

All user information is obfuscated and anonymised, meaning we cannot identify specific users or track personal behavior. If you prefer not to participate, simply select Reject.

Improvements

• 🛠️ Phone number validations - Improved phone number validation rules in the following sections:
  • Business Profile
  • Contact Details

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📘 How it Works

🔗 Check our documentation about the cookies policy.

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📌 Notes

• Analytics data is used only to improve Retailer Hub usability and performance.
• No personally identifiable activity is tracked through analytics cookies.
• We recommend reviewing your business and contact details regularly to keep information current.

👉 As always, your feedback is welcome - use the Feedback button in the bottom-right corner of Retailer Hub to share your thoughts.

🚀 Summary​

This release introduces the new Integrations Hub, a dedicated space within Retailer Hub where you can explore current and upcoming integrations.

While integrations are not yet active, this new section provides visibility into what is coming next and lays the foundation for a more connected and scalable ecosystem.

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✨ What is New​

Features

• 🆕 Integrations Hub - A new centralised page within Settings where you can discover integrations available in Retailer Hub. At this stage, the Integrations Hub allows you to:
  • Explore upcoming integrations marked as "coming soon"
  • Understand what tools and systems will be supported in the future

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📘 How it Works

🔗 You can access the Integrations Hub via Settings Section -> Integrations Hub.

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📌 Notes

• Integrations are currently not yet active, but will be rolled out in future releases.
• You do not see the integration you need? Use the Feedback button in the bottom-right corner of Retailer Hub to let us know.

👉 Let us know what you think about these new features using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.

🚀 Summary​

This release introduces the new Business Profile section in Retailer Hub.

You can now view and manage your organisation's core information directly within the platform. Keeping your business details up to date ensures smoother operations, accurate documentation, and better communication across teams.

We encourage you to take a few minutes to review your profile and confirm that all information is correct and complete.

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✨ What is New​

Features

• 🆕 Business Profile - A new section where you can review and update your organisation's information. This includes two new sections:
  • Business Details - Manage your company information, such as organisation name and registered address
  • Contact Details - Maintain the main contact persons for your organisation to ensure the right people receive operation and account-related communications

Improvements

• 🛠️ System Maintenance - Performed general maintenance and updates to internal packages and libraries to ensure continued platform stability, security, and performance

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📘 How it Works

🔗 For step-by-step guidance, visit the updated documentation

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📌 Notes

• Only users with the appropriate permissions (Manager) can update business information
• We recommend reviewing your profile periodically to ensure data remains accurate
• Maintenance updates do not require any action from users

👉 Let us know what you think about these new features using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.

🚀 Summary​

This release introduces long-awaited bulk actions to help you manage returns more efficiently, along with several fixes and visual improvements that make return handling clearer and more reliable.

You can now update or cancel multiple returns at once, saving time when working with high return volumes.

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✨ What is New​

Features

• 🆕 Bulk status update - Select multiple returns and change their status in a single action, reducing repetitive work
• 🆕 Bulk cancellation - Cancel several returns at once, directly from the Manage returns view

Improvements

• 🛠️ Prevent Multiple Cancellations - returns can no longer be cancelled more than once, avoiding inconsistent states
• 🛠️ Return status color tags - Fixed color coding for return statuses to ensure better visual clarity
• 🛠️ Spellcheck Fixes - Corrected spelling issues across the platform for a more polished experience

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📘 How it Works

🔗 For step-by-step guidance, visit the updated documentation

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📌 Notes

• Bulk actions respect existing permissions - only users with the appropriate role can update or cancel returns
• Confirmation dialogs are shown before applying bulk changes to prevent accidental actions

👉 Let us know what you think about these new features using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.

🚀 Summary​

This release focuses on making Retailer Hub smoother, faster, and more reliable. We have resolved multiple bugs, refined the user experience across several pages, and added small enhancements to improve data accuracy and usability.

While no new features were introduced, these updates ensure a more stable and intuitive experience for all users.

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✨ What is New​

Improvements

• 🛠️ Manual Return
  • Fixed error messages to be more accurate and helpful
  • Added Country of Origin and Product Code at the product level
  • Added County/State at the address level for improved data completeness
• 🛠️ Return Details
  • Resolved overlapping text between table columns for better readability
• 🛠️ Users Management *Fixed a bug that prevented editing user permissions correctly
• 🛠️ Data Exports
  • The Retailer field is now multi-select, allowing more flexible export queries

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📘 How it Works

All improvements are available automatically - no action needed from your side.

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📌 Notes

• No user permissions or workflows were changed this release
• These fixes are part of ongoing improvements to performance, data accuracy, and overall usability

👉 Let us know what you think about these new features using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.

🚀 Summary​

This release gives you more control over your brand experience and easier access to your tools.
With the new Branding Controls, you can now customise your Returns Portal with your own logo, favicon, and login background image - ensuring a seamless brand experience for your customers.
We have also added a direct Returns Management System (RMS) menu entry, so if you have access to RMS, you can open it directly from Retailer Hub without needing a separate link or bookmark.

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✨ What is New​

Features:

• 🆕Branding Controls - Customize your Returns Portal appearance with:
  • Logo - Upload your brand logo to appear on the portal
  • Favicon - Personalize the browser tab icon with your own branding
  • Login Background - Add a custom image for you portal's login screen to match your visual identity. This feature helps ensure a consistent, professional brand experience for your customers from start to finish
• 🆕 Returns Management System (RMS) - If your organisation has access to RMS, you will now see a dedicated RMS entry in the Retailer Hub navigation menu. Simply click it to access RMS directly - no more switching between tools or saving extra bookmarks.

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📘 How it Works

• Branding Controls - 🔗 Access them through the Portal Settings menu
• RMS Access - 🔗 Access your RMS directly from the side menu

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📌 Notes

• Only users with Manager role (or equivalent permissions) can modify Branding Controls
• If you do not see the RMS menu yet, reach out to your Account Manager to confirm access rights

We continue to refine data and user feedback messages based on real-usage - your input helps us improve!

👉 Let us know what you think about these new features using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.