Returns Management System

Overview

Returns Management System (RMS) is a platform designed to streamline, automate, and optimise the returns process for retailers, brands, and logistics providers. Intelligently managing returns reduces costs, improves efficiency, and enhances the customer experience. ZigZag Global RMS ensures rapid processing, enabling retailers to provide faster refunds and exchanges while combating fraud.

Returns Management System allows warehouse employees to perform various warehouse operations easily and efficiently. It has an extensive tenant and user management framework and intuitive flows that help warehouses run smoothly.

In the articles under this section you can find instructions on how to perform various warehouse operations, such as identifying a parcel, grading, consolidation, and overlabelling as well as manage RMS settings and RMS user roles.