13 posts tagged with "Retailer Hub"

🚀 Summary​

Users Management

With this release, Retailer Hub now supports full user management. You can view, manage and control who has access to the platform and what they are allowed to do.

The new Users Management page provides:

• A table listing all users with access to your Retailer Hub account
• The ability to add, edit, filter and remove user access
• Role-based permissions to define what each user can do

Currently, we support three roles:

• CS Agent - Can view but cannot change anything
• Retailer - Can manage returns but not users accesses
• Admin - Can manage returns and users accesses

As the product evolves, we plan to expand available roles and permissions to give you even more control and flexibility.

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✨ What is New​

Features:

• 🆕 Users Management Page - Access a complete list of team members who currently have access to Retailer Hub, along with their roles and permissions
  • 🆕 Filter & Search - Quickly find users by name, email or role using intuitive filters
  • 🆕 Add & Edit Users - Easily create new user accounts or update existing ones with the appropriate role
  • 🆕 Remove Access - Remove users who no longer need access, directly from the table

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📘 How it Works

You can find the Users Management section in the navigation menu.

🔗Click here to view full documentation about users management

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📌 Notes

• At this time, only users with the Admin role can manage other users
• We are actively working on enhancements, including:
  • More granular permissions, as the product evolves
  • Audit logs for user activity

👉 Let us know what you think about this new feature using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.

🚀 Summary​

Updated Navigation Menu

We're introducing a more powerful and streamlined navigation experience in Retailer Hub. This release adds a new menu section that gives you quick access to:

• Reporting Hub (if your user has access)
• A dedicated User Manual area containing support documentation for all available features
• A Support Ticket option that lets you easily reach out to our team when you need help

These additions are part of our ongoing effort to make Retailer Hub more intuitive and easy to self-serve.

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✨ What is New​

Features:

• 🆕 Reporting Hub Access: Added as a new menu item, that allows users with the right permissions to directly access the Reporting Hub
• 🆕 User Manuals: Added as a menu link to centralised documentation covering all features and workflows available in Retailer Hub
• 🆕 Open a Ticket: Added as a menu link that opens your default email to contact our support team when assistance is needed

Improvements:

🔧 Return Reasons: Return reasons are now properly displayed in the "Returned Product Details" table on the Return Details page

🔗Click here to view full documentation on the new menu

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📌 Notes

• Access to the Reporting Hub is available to users who have existing access to the product. If you are interested in getting access to our Reporting Hub, please speak to your account manager.
• If you'd like to share your feedback or suggestion, you can use the Feedback form located in the bottom-right corner of Retailer Hub

🚀 Summary​

We're excited to introduce the first official release of Retailer Hub! This platform is designed to give you full control over your return processes. In this initial version, you can:

• View and manage return requests
• Search and filter returns
• Update return statuses and perform actions
• See product specifications
• Manually create return when needed

Retailer Hub v1.0.0 puts everything you need for return management in one easy-to-use place.

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✨ What is New​

Features:

• 🆕 Manage Returns Table: A centralized view where you can see all return requests and their current status
• 🆕 Search and Filtering: Easily locate specific returns using advanced search and filtering options
• 🆕 Status Updates and Actions: Change the status of a return and perform associated actions
• 🆕 Return Details View: Click into a return to see full customer, product, and tracking information
• 🆕 Product Specification View: Review the details of the products being returned
• 🆕 Manual Return Creation: Add a return manually for cases where customers contact you directly

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📌 Notes​

This is just the beginning - many enhancements and new features are already planned for upcoming versions

🔗Click here to view full documentation