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Returns Management System 2.21.0

· 3 min read

🚀 Summary​

This release delivers the first phase of the DHL EU to UK Customs Integration project. A CN23 is a customs declaration document used for international postal shipments. This release introduces the foundational functionality required to identify DHL cross-border routes, determine when CN23 documentation is required, automatically trigger CN23 generation, and make generated CN23 documents available within RMS.

These changes form part of the wider DHL EU to UK customs solution. Additional functionality required to support the complete end-to-end process will be delivered in a future release.

✨ What is New​

  • 🆕 DHL Cross-Border Route Configuration

A new DHL-specific feature switch has been introduced to support CN23 customs processing for cross-border routes. When enabled, RMS Managers can configure DHL routes as Cross Border Routes and specify whether CN23 documentation is required.

  • 🆕 Automated CN23 Processing

RMS can now determine when a CN23 customs declaration is required and automatically trigger CN23 generation when an eligible manifest is closed.

  • 🆕 CN23 Document Access

Generated CN23 documents can now be accessed directly from RMS. Operators can view, download and print CN23 customs documentation using the same familiar workflow already used for downloadable shipping documents.

📘 How it Works​

DHL Cross-Border Route Configuration

A new feature switch called DHL Customs CN23 Integration has been added to RMS Features. Once enabled:

  • A Customs tab becomes available within Mapping.
  • Routes can be configured as Cross Border Routes.
  • Routes can be marked as CN23 Required.
  • Configuration is stored against the route mapping and used during manifest processing.

When the feature is disabled, existing RMS behaviour remains unchanged.

Automated CN23 Processing

When an operator closes a manifest, RMS:

  • Evaluates whether the Customs CN23 Integration is enabled.
  • Evaluates the configured route mapping.
  • Identifies whether the route is configured as a Cross Border Route.
  • Checks whether CN23 processing is required.

When all conditions are met:

  • RMS identifies the manifest as requiring CN23 processing.
  • Sends a single request for carrier label and CN23 generation.
  • Passes the shipment and customs data required for carrier label and CN23 generation.
  • The generated carrier label and CN23 document are returned and stored against the manifest.

CN23 Document Access

Once CN23 generation has completed successfully:

  • Operators can access the document from the Manifest Details page.
  • A new CN23 option is available within the Download Labels menu.
  • Selecting the option opens the stored CN23 document in a new browser tab.
  • The document can then be viewed, downloaded or printed using standard browser functionality.