15 posts tagged with "Retailer Hub"

🚀 Summary​

This release improves the Retailer Hub return management experience, with a redesigned Return Details page, enhanced CS Return v2 capabilities, and improved controls for handling return exceptions.

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✨ What is New​

Improvements

• 🛠️ Enhanced Return Details - Return information is no better organized across:
  • Tracking and shipping details
  • Return method information
  • Returned products, gift cards, and internal notes
  • Outbound order and customer details
• 🛠️ Improved Returns Management:
  • Added General Settings for Internal Admins to manage the Override Return Rules, such as expired return policies and non-returnable products.
  • Removed Ship To and added Warehouse DC Code handling in CS Return v2, helping users create returns with products routed to the correct warehouse.
  • Added a warning when return policy overrides are enabled.
  • Limited CS Return v2 to a maximum of 20 products per return.
  • Made both legacy and beta CS Return flows available from the Manage Returns page.

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📘 How it Works

🔗 Check our documentation on Return Details.

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👉 As always, your feedback is welcome - use the Feedback button in the bottom-right corner of Retailer Hub to share your thoughts.

🚀 Summary​

This release introduces the first version of the CS Return V2 experience, delivering a more streamlined return creation process for Customer Service teams.

We've also enhanced User Management with new permission management capabilities, introduced Retailer Hub Settings for White Labels and internal configuration, and delivered several improvements, performance optimizations and technical upgrades.

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✨ What is New​

Improvements

• 🛠️ Enhanced User Management - Managing users is now more flexible with:
  • Bulk user creation across Retailer Hub, Post-Purchase Experience and Reporting Hub.
  • Module visibility and filtering.
  • Simplified permission display for users with a single permission.
  • Performance improvements when loading and managing users.
• 🛠️ Improved Returns Management:
  • Added support for bulk status updates for orders containing multiple returns.
  • Introduced the new Dropzone component within the Returns experience.
• 🛠️ Localization Improvements:
  • Fixed missing translations across French and Spanish.
• 🛠️ General Enhancements:
  • Improved retailer search accuracy.
  • Fixed the "Load More" behavior on the Ship To selector.
  • Improved Data Export information banners.
  • Removed obsolete Reporting Hub warning pop-ups.
• 🛠️ Technical Improvements:
  • Migrated backend services to .NET 10.

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📘 How it Works

🔗 Check our documentation on Users Management.

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👉 As always, your feedback is welcome - use the Feedback button in the bottom-right corner of Retailer Hub to share your thoughts.

🚀 Summary​

This release introduces multi-language support, making Retailer Hub accessible to a broader audience, and enhances the bulk status update experience to help teams process returns more efficiently.

We have also improved the carrier search experience and updated our cookies policy to provide greater transparency around analytics and data collection.

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✨ What is New​

🆕 Multi-Language Support: Retailer Hub is now available in:

• English
• Spanish
• French

Users can now interact with the platform in their preferred language, improving accessibility and usability for international users.

Improvements

• 🛠️ Enhance Bulk Status Update: - Updating multiple returns is now faster and more flexible. In addition to selecting returns from the table, you can:
  • Scan return identifiers.
  • Paste or enter a list of Return IDs separated by commas.
  • This is particularly useful for teams processing large volumes of returns.
• 🛠️ Updated Cookies Pop-up: The cookies consent experience has been updated to reflect the latest policy changes and provide clearer information about analytics tracking preferences.
• 🛠️ Improved Carrier & Service Search: Selecting a carrier now automatically limits the available carrier services to only those supported by that provider, making filtering more accurate and easier to use.

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📘 How it Works

🔗 Check our documentation about the Bulk Status Updates.

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📌 Notes

• Additional languages may be introduced in future releases based on customer demand.
• Existing users will retain their current language settings until changed.
• Bulk status updates continue to respect role-based permissions and existing validation rules.

👉 As always, your feedback is welcome - use the Feedback button in the bottom-right corner of Retailer Hub to share your thoughts.

🚀 Summary​

This release introduces a new Cookies Preferences pop-up to give you more control over analytics tracking within Retailer Hub.

We'd like to better understand how users interact with the platform so we can continue improving navigation, usability, and overall experience. At the same time, we've also improved phone number validations within the Business Profile area to help keep your contact information accurate.

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✨ What is New​

🆕 Cookies Preferences pop-up: When entering Retailer Hub, you'll now see a cookies banner asking for your consent to analytics tracking. If accepted, we may collect usage insights such as:

• Click activity
• Time spent on pages

This information help us understand how the platform is used, and where we can improve it.

All user information is obfuscated and anonymised, meaning we cannot identify specific users or track personal behavior. If you prefer not to participate, simply select Reject.

Improvements

• 🛠️ Phone number validations - Improved phone number validation rules in the following sections:
  • Business Profile
  • Contact Details

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📘 How it Works

🔗 Check our documentation about the cookies policy.

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📌 Notes

• Analytics data is used only to improve Retailer Hub usability and performance.
• No personally identifiable activity is tracked through analytics cookies.
• We recommend reviewing your business and contact details regularly to keep information current.

👉 As always, your feedback is welcome - use the Feedback button in the bottom-right corner of Retailer Hub to share your thoughts.

🚀 Summary​

This release introduces the new Integrations Hub, a dedicated space within Retailer Hub where you can explore current and upcoming integrations.

While integrations are not yet active, this new section provides visibility into what is coming next and lays the foundation for a more connected and scalable ecosystem.

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✨ What is New​

Features

• 🆕 Integrations Hub - A new centralised page within Settings where you can discover integrations available in Retailer Hub. At this stage, the Integrations Hub allows you to:
  • Explore upcoming integrations marked as "coming soon"
  • Understand what tools and systems will be supported in the future

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📘 How it Works

🔗 You can access the Integrations Hub via Settings Section -> Integrations Hub.

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📌 Notes

• Integrations are currently not yet active, but will be rolled out in future releases.
• You do not see the integration you need? Use the Feedback button in the bottom-right corner of Retailer Hub to let us know.

👉 Let us know what you think about these new features using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.

🚀 Summary​

This release introduces the new Business Profile section in Retailer Hub.

You can now view and manage your organisation's core information directly within the platform. Keeping your business details up to date ensures smoother operations, accurate documentation, and better communication across teams.

We encourage you to take a few minutes to review your profile and confirm that all information is correct and complete.

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✨ What is New​

Features

• 🆕 Business Profile - A new section where you can review and update your organisation's information. This includes two new sections:
  • Business Details - Manage your company information, such as organisation name and registered address
  • Contact Details - Maintain the main contact persons for your organisation to ensure the right people receive operation and account-related communications

Improvements

• 🛠️ System Maintenance - Performed general maintenance and updates to internal packages and libraries to ensure continued platform stability, security, and performance

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📘 How it Works

🔗 For step-by-step guidance, visit the updated documentation

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📌 Notes

• Only users with the appropriate permissions (Manager) can update business information
• We recommend reviewing your profile periodically to ensure data remains accurate
• Maintenance updates do not require any action from users

👉 Let us know what you think about these new features using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.

🚀 Summary​

This release introduces long-awaited bulk actions to help you manage returns more efficiently, along with several fixes and visual improvements that make return handling clearer and more reliable.

You can now update or cancel multiple returns at once, saving time when working with high return volumes.

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✨ What is New​

Features

• 🆕 Bulk status update - Select multiple returns and change their status in a single action, reducing repetitive work
• 🆕 Bulk cancellation - Cancel several returns at once, directly from the Manage returns view

Improvements

• 🛠️ Prevent Multiple Cancellations - returns can no longer be cancelled more than once, avoiding inconsistent states
• 🛠️ Return status color tags - Fixed color coding for return statuses to ensure better visual clarity
• 🛠️ Spellcheck Fixes - Corrected spelling issues across the platform for a more polished experience

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📘 How it Works

🔗 For step-by-step guidance, visit the updated documentation

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📌 Notes

• Bulk actions respect existing permissions - only users with the appropriate role can update or cancel returns
• Confirmation dialogs are shown before applying bulk changes to prevent accidental actions

👉 Let us know what you think about these new features using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.

🚀 Summary​

This release focuses on making Retailer Hub smoother, faster, and more reliable. We have resolved multiple bugs, refined the user experience across several pages, and added small enhancements to improve data accuracy and usability.

While no new features were introduced, these updates ensure a more stable and intuitive experience for all users.

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✨ What is New​

Improvements

• 🛠️ Manual Return
  • Fixed error messages to be more accurate and helpful
  • Added Country of Origin and Product Code at the product level
  • Added County/State at the address level for improved data completeness
• 🛠️ Return Details
  • Resolved overlapping text between table columns for better readability
• 🛠️ Users Management *Fixed a bug that prevented editing user permissions correctly
• 🛠️ Data Exports
  • The Retailer field is now multi-select, allowing more flexible export queries

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📘 How it Works

All improvements are available automatically - no action needed from your side.

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📌 Notes

• No user permissions or workflows were changed this release
• These fixes are part of ongoing improvements to performance, data accuracy, and overall usability

👉 Let us know what you think about these new features using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.

🚀 Summary​

This release gives you more control over your brand experience and easier access to your tools.
With the new Branding Controls, you can now customise your Returns Portal with your own logo, favicon, and login background image - ensuring a seamless brand experience for your customers.
We have also added a direct Returns Management System (RMS) menu entry, so if you have access to RMS, you can open it directly from Retailer Hub without needing a separate link or bookmark.

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✨ What is New​

Features:

• 🆕Branding Controls - Customize your Returns Portal appearance with:
  • Logo - Upload your brand logo to appear on the portal
  • Favicon - Personalize the browser tab icon with your own branding
  • Login Background - Add a custom image for you portal's login screen to match your visual identity. This feature helps ensure a consistent, professional brand experience for your customers from start to finish
• 🆕 Returns Management System (RMS) - If your organisation has access to RMS, you will now see a dedicated RMS entry in the Retailer Hub navigation menu. Simply click it to access RMS directly - no more switching between tools or saving extra bookmarks.

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📘 How it Works

• Branding Controls - 🔗 Access them through the Portal Settings menu
• RMS Access - 🔗 Access your RMS directly from the side menu

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📌 Notes

• Only users with Manager role (or equivalent permissions) can modify Branding Controls
• If you do not see the RMS menu yet, reach out to your Account Manager to confirm access rights

We continue to refine data and user feedback messages based on real-usage - your input helps us improve!

👉 Let us know what you think about these new features using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.

🚀 Summary​

This release brings two of the most requested features to Retailer Hub - Bulk User Upload and Data Export - along with several useful updates that make managing returns and international shipping smoother.

You can now add multiple users at once by uploading a simple CSV or Excel file, export your returns data for deeper analysis, quickly identify missing product information for international shipments, and get more visibility across returns with new columns and filters.

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✨ What is New​

Features:

• 🆕 Bulk User Upload: Add multiple users at once by importing a CSV or Excel file. We provide ready-to-use templates to make the setup quick and error-free.
• 🆕 Data Export: The feature you've been waiting for! Download return data across several export types — including Returns in Transit, Returns Requested, Refund to Gift Card, and more.
• 🆕 Product Specification Check: On the Product Details page, instantly see which product specifications are missing to properly handle international shipments.
• 🆕 Manifest Number Visibility: Each returns product now displays its manifest number, giving you better tracking of logistics operations.
• 🆕 Carrier Service Filter: Easily filter returns by carrier service from the Manage Returns page to focus on specific carriers or shipping methods.
• 🆕 Notes Column: A new Notes column has been added to the Manage Returns table so you can see at a glance if a return has any associated notes — whether internal or from the customer.

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📘 How it Works

• Bulk User Upload - 🔗 Described in the guide
• Data Exports, Carrier Service and Notes column - 🔗 Find them in the Manage Returns page
• Product Specifications and Manifest Number: - 🔗 Find them in the Product Details page and Returned Product Details table

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📌 Notes

We continue to refine data and user feedback messages based on real-usage - your input helps us improve!

👉 Let us know what you think about these new features using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.