9 posts tagged with "Release"

🚀 Summary​

This release focuses on making Retailer Hub smoother, faster, and more reliable. We have resolved multiple bugs, refined the user experience across several pages, and added small enhancements to improve data accuracy and usability.

While no new features were introduced, these updates ensure a more stable and intuitive experience for all users.

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✨ What is New​

Improvements

• 🛠️ Manual Return
  • Fixed error messages to be more accurate and helpful
  • Added Country of Origin and Product Code at the product level
  • Added County/State at the address level for improved data completeness
• 🛠️ Return Details
  • Resolved overlapping text between table columns for better readability
• 🛠️ Users Management *Fixed a bug that prevented editing user permissions correctly
• 🛠️ Data Exports
  • The Retailer field is now multi-select, allowing more flexible export queries

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📘 How it Works

All improvements are available automatically - no action needed from your side.

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📌 Notes

• No user permissions or workflows were changed this release
• These fixes are part of ongoing improvements to performance, data accuracy, and overall usability

👉 Let us know what you think about these new features using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.

🚀 Summary​

This release gives you more control over your brand experience and easier access to your tools.
With the new Branding Controls, you can now customise your Returns Portal with your own logo, favicon, and login background image - ensuring a seamless brand experience for your customers.
We have also added a direct Returns Management System (RMS) menu entry, so if you have access to RMS, you can open it directly from Retailer Hub without needing a separate link or bookmark.

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✨ What is New​

Features:

• 🆕Branding Controls - Customize your Returns Portal appearance with:
  • Logo - Upload your brand logo to appear on the portal
  • Favicon - Personalize the browser tab icon with your own branding
  • Login Background - Add a custom image for you portal's login screen to match your visual identity. This feature helps ensure a consistent, professional brand experience for your customers from start to finish
• 🆕 Returns Management System (RMS) - If your organisation has access to RMS, you will now see a dedicated RMS entry in the Retailer Hub navigation menu. Simply click it to access RMS directly - no more switching between tools or saving extra bookmarks.

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📘 How it Works

• Branding Controls - 🔗 Access them through the Portal Settings menu
• RMS Access - 🔗 Access your RMS directly from the side menu

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📌 Notes

• Only users with Manager role (or equivalent permissions) can modify Branding Controls
• If you do not see the RMS menu yet, reach out to your Account Manager to confirm access rights

We continue to refine data and user feedback messages based on real-usage - your input helps us improve!

👉 Let us know what you think about these new features using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.

🚀 Summary​

This release brings two of the most requested features to Retailer Hub - Bulk User Upload and Data Export - along with several useful updates that make managing returns and international shipping smoother.

You can now add multiple users at once by uploading a simple CSV or Excel file, export your returns data for deeper analysis, quickly identify missing product information for international shipments, and get more visibility across returns with new columns and filters.

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✨ What is New​

Features:

• 🆕 Bulk User Upload: Add multiple users at once by importing a CSV or Excel file. We provide ready-to-use templates to make the setup quick and error-free.
• 🆕 Data Export: The feature you've been waiting for! Download return data across several export types — including Returns in Transit, Returns Requested, Refund to Gift Card, and more.
• 🆕 Product Specification Check: On the Product Details page, instantly see which product specifications are missing to properly handle international shipments.
• 🆕 Manifest Number Visibility: Each returns product now displays its manifest number, giving you better tracking of logistics operations.
• 🆕 Carrier Service Filter: Easily filter returns by carrier service from the Manage Returns page to focus on specific carriers or shipping methods.
• 🆕 Notes Column: A new Notes column has been added to the Manage Returns table so you can see at a glance if a return has any associated notes — whether internal or from the customer.

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📘 How it Works

• Bulk User Upload - 🔗 Described in the guide
• Data Exports, Carrier Service and Notes column - 🔗 Find them in the Manage Returns page
• Product Specifications and Manifest Number: - 🔗 Find them in the Product Details page and Returned Product Details table

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📌 Notes

We continue to refine data and user feedback messages based on real-usage - your input helps us improve!

👉 Let us know what you think about these new features using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.

🚀 Summary​

This release brings new visibility and usability improvements across multiple areas of Retailer Hub.

You will now see consolidation details when returns are consolidated, more granular product-level actions and information, and new filters and searches to help you find what you need faster.

We have also added access to the Status page directly from Retailer Hub, made permissions management more flexible, and introduced several UI and performance improvements to make your daily operations smoother.

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✨ What is New​

Features:

• 🆕 Consolidation Table: When a return is consolidated, you will now see a dedicated Consolidation Table showing which items were grouped together and their related details
• 🆕 Returned Product Details Enhancements:
  • View and Change Actions: See the action defined for each product and update it when necessary
  • View Product Grade: Check the condition grade for every returned item
  • Customer Notes: Read notes left by customers directly in the returns portal, now visible per product
• 🆕 Manage Returns:
  • Date Filter: Filter returns by date range to focus on specific time periods
  • Tracking ID Search: Search returns by tracking ID
• 🆕 Status Page Access: You can now access the Retailer Hub Status page directly from the platform menu to check system health and uptime information

Improvements:

• 🔧 Improved Loading Feedback on the Manage Returns: Clearer messages when a query takes longer to load or fails to retrieve data
• 🔧 Product Details Page: Product SKU and country of origin now display correctly
• 🔧 Manual Return Creation: Improved field validation to ensure cleaner data entry and fewer submission errors

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📘 How it Works

• Consolidation Table & Returned Product Details - 🔗 Access them through the Return Details page
• Filters and Searches - 🔗 Find them in the Manage Returns page toolbar
• Status Page - 🔗 Available through the main navigation wrapper

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📌 Notes

We continue to refine data and user feedback messages based on real-usage - your input help us improve!

👉 Let us know what you think about these new features using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.

🚀 Summary​

Manage Returns & Notes

With this release, Retailer Hub introduces a redesigned Manage Returns view and new ways to collaborate with your teams through Notes Management.

Returns are now displayed at the return level instead of by product item level, making it easier to track and manage customer requests. We have also expanded searches and filters for faster navigation and updated our roles and permissions with clearer naming and functionality.

On top of that, we have added an Exchange Product column in returned product details and improved validations when creating returns manually.

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✨ What is New​

Features:

• 🆕 Redesigned Manage Returns View: Returns are now listed at the return level, giving you a clearer and more organised view of customer requests
• 🆕 Enhanced Search and Filters: Search by Order ID, Customer Email, or External Reference. New filters include Retailer, Status, Label, Country, and Carrier Name
• 🆕 Notes Management: Add, edit, and delete notes directly at the return level for better team collaboration. Customer notes will continue to appear in the tracking details table
• 🆕 Update Roles and Permissions: Roles now have clearer names:
  • Viewer: Read-only access
  • Agent: Can manage returns
  • Manager: Can manage returns and user access

Improvements:

• 🔧 Exchange Product Column: Added to the returned product details table for better visibility of exchange items
• 🔧 Field Validations: Increased characters validations for address and product title when creating a manual return

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📘 How it Works

You will find the redesigned Manage Returns page in the navigation menu:

• Use the search and filter bar to quickly find specific returns
  • 🔗Click here to view full documentation about Manage Returns
• Open any return to view details, add notes and consult the exchange product column
  • 🔗Click here to view full documentation about Notes

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📌 Notes

• Notes Management is designed for internal team use - customer notes remain in the customer-facing return tracking details
• Only users with the Manager role can manage roles and permissions

👉 Let us know what you think about this new feature using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.

🚀 Summary​

Users Management

With this release, Retailer Hub now supports full user management. You can view, manage and control who has access to the platform and what they are allowed to do.

The new Users Management page provides:

• A table listing all users with access to your Retailer Hub account
• The ability to add, edit, filter and remove user access
• Role-based permissions to define what each user can do

Currently, we support three roles:

• CS Agent - Can view but cannot change anything
• Retailer - Can manage returns but not users accesses
• Admin - Can manage returns and users accesses

As the product evolves, we plan to expand available roles and permissions to give you even more control and flexibility.

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✨ What is New​

Features:

• 🆕 Users Management Page - Access a complete list of team members who currently have access to Retailer Hub, along with their roles and permissions
  • 🆕 Filter & Search - Quickly find users by name, email or role using intuitive filters
  • 🆕 Add & Edit Users - Easily create new user accounts or update existing ones with the appropriate role
  • 🆕 Remove Access - Remove users who no longer need access, directly from the table

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📘 How it Works

You can find the Users Management section in the navigation menu.

🔗Click here to view full documentation about users management

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📌 Notes

• At this time, only users with the Admin role can manage other users
• We are actively working on enhancements, including:
  • More granular permissions, as the product evolves
  • Audit logs for user activity

👉 Let us know what you think about this new feature using the Feedback button in the bottom-right corner of Retailer Hub - we receive your suggestions in real time.

🚀 Summary​

Security is a top priority, and with this release we have taken a major step forward by introducing Multi-Factor Authentication (MFA). From now on, when logging in with your email and password, you will also be required to enter a verification code sent to your email. This additional step helps protect your account.

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✨ What is New​

Features:

• 🆕 Multi-Factor Authentication (MFA): Every login attempt using email and password will now trigger a one-time code sent to your registered email address. This must be entered to complete the login process, adding a second layer of security.

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📘 How it Works

The MFA process is seamless and quick:

1. Enter your email and password as usual
2. Check your inbox for a 6-digit verification code
3. Enter the code to complete your login

If you do not receive your code, there is an option to resend it. If the issue persists, please contact support through the "Open a Ticket" feature.

🔗Click here to view full documentation

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📌 Notes

• We are now also supporting federated authentication (SSO) for organisations that prefer centralised access control
• If you are interested in setting up SSO for your company, please reach out to your Account Manager for more information
• MFA is automatically enabled for all users - there is no setup required
• All hubs will require MFA to access

🚀 Summary​

Updated Navigation Menu

We're introducing a more powerful and streamlined navigation experience in Retailer Hub. This release adds a new menu section that gives you quick access to:

• Reporting Hub (if your user has access)
• A dedicated User Manual area containing support documentation for all available features
• A Support Ticket option that lets you easily reach out to our team when you need help

These additions are part of our ongoing effort to make Retailer Hub more intuitive and easy to self-serve.

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✨ What is New​

Features:

• 🆕 Reporting Hub Access: Added as a new menu item, that allows users with the right permissions to directly access the Reporting Hub
• 🆕 User Manuals: Added as a menu link to centralised documentation covering all features and workflows available in Retailer Hub
• 🆕 Open a Ticket: Added as a menu link that opens your default email to contact our support team when assistance is needed

Improvements:

🔧 Return Reasons: Return reasons are now properly displayed in the "Returned Product Details" table on the Return Details page

🔗Click here to view full documentation on the new menu

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📌 Notes

• Access to the Reporting Hub is available to users who have existing access to the product. If you are interested in getting access to our Reporting Hub, please speak to your account manager.
• If you'd like to share your feedback or suggestion, you can use the Feedback form located in the bottom-right corner of Retailer Hub

🚀 Summary​

We're excited to introduce the first official release of Retailer Hub! This platform is designed to give you full control over your return processes. In this initial version, you can:

• View and manage return requests
• Search and filter returns
• Update return statuses and perform actions
• See product specifications
• Manually create return when needed

Retailer Hub v1.0.0 puts everything you need for return management in one easy-to-use place.

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✨ What is New​

Features:

• 🆕 Manage Returns Table: A centralized view where you can see all return requests and their current status
• 🆕 Search and Filtering: Easily locate specific returns using advanced search and filtering options
• 🆕 Status Updates and Actions: Change the status of a return and perform associated actions
• 🆕 Return Details View: Click into a return to see full customer, product, and tracking information
• 🆕 Product Specification View: Review the details of the products being returned
• 🆕 Manual Return Creation: Add a return manually for cases where customers contact you directly

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📌 Notes​

This is just the beginning - many enhancements and new features are already planned for upcoming versions

🔗Click here to view full documentation