🚀 Summary​

Security is a top priority, and with this release we have taken a major step forward by introducing Multi-Factor Authentication (MFA). From now on, when logging in with your email and password, you will also be required to enter a verification code sent to your email. This additional step helps protect your account.

✨ What is New​

Features:

• 🆕 Multi-Factor Authentication (MFA): Every login attempt using email and password will now trigger a one-time code sent to your registered email address. This must be entered to complete the login process, adding a second layer of security.

📘 How it Works

The MFA process is seamless and quick:

1. Enter your email and password as usual
2. Check your inbox for a 6-digit verification code
3. Enter the code to complete your login

If you do not receive your code, there is an option to resend it. If the issue persists, please contact support through the "Open a Ticket" feature.

🔗Click here to view full documentation

📌 Notes

• We are now also supporting federated authentication (SSO) for organisations that prefer centralised access control
• If you are interested in setting up SSO for your company, please reach out to your Account Manager for more information
• MFA is automatically enabled for all users - there is no setup required
• All hubs will require MFA to access

🚀 Summary​

Updated Navigation Menu

We're introducing a more powerful and streamlined navigation experience in Retailer Hub. This release adds a new menu section that gives you quick access to:

• Reporting Hub (if your user has access)
• A dedicated User Manual area containing support documentation for all available features
• A Support Ticket option that lets you easily reach out to our team when you need help

These additions are part of our ongoing effort to make Retailer Hub more intuitive and easy to self-serve.

✨ What is New​

Features:

• 🆕 Reporting Hub Access: Added as a new menu item, that allows users with the right permissions to directly access the Reporting Hub
• 🆕 User Manuals: Added as a menu link to centralised documentation covering all features and workflows available in Retailer Hub
• 🆕 Open a Ticket: Added as a menu link that opens your default email to contact our support team when assistance is needed

Improvements:

🔧 Return Reasons: Return reasons are now properly displayed in the "Returned Product Details" table on the Return Details page

🔗Click here to view full documentation on the new menu

📌 Notes

• Access to the Reporting Hub is available to users who have existing access to the product. If you are interested in getting access to our Reporting Hub, please speak to your account manager.
• If you'd like to share your feedback or suggestion, you can use the Feedback form located in the bottom-right corner of Retailer Hub

🚀 Summary​

We're excited to introduce the first official release of Retailer Hub! This platform is designed to give you full control over your return processes. In this initial version, you can:

• View and manage return requests
• Search and filter returns
• Update return statuses and perform actions
• See product specifications
• Manually create return when needed

Retailer Hub v1.0.0 puts everything you need for return management in one easy-to-use place.

✨ What is New​

Features:

• 🆕 Manage Returns Table: A centralized view where you can see all return requests and their current status
• 🆕 Search and Filtering: Easily locate specific returns using advanced search and filtering options
• 🆕 Status Updates and Actions: Change the status of a return and perform associated actions
• 🆕 Return Details View: Click into a return to see full customer, product, and tracking information
• 🆕 Product Specification View: Review the details of the products being returned
• 🆕 Manual Return Creation: Add a return manually for cases where customers contact you directly

📌 Notes​

This is just the beginning - many enhancements and new features are already planned for upcoming versions

🔗Click here to view full documentation