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Returns Management System 2.17.0

· 4 min read

🚀 Summary​

This release introduces improvements across parcel tracking, customs compliance, and grading capabilities within the Returns Management System. Key updates include the introduction of the Checked In parcel status to provide clearer visibility of warehouse receipt events, alignment with HMRC exchange rates to support compliant customs processing, and enhanced grading capabilities through item-level outcomes and default product labelling. The release also includes operational improvements to support more efficient day-to-day workflows, alongside foundational work to support future photo evidence capture functionality.

✨ What is New​

  • 🆕 New parcel status - Checked In
    RMS now introduces a new Checked In parcel status to clearly indicate when a parcel has been physically received and confirmed at the warehouse. This provides a consistent warehouse receipt milestone, improving operational visibility, reporting, and support for downstream processes such as fraud and loss investigations. The new status is used across all parcel workflows and is available in parcel filtering, reporting, and exports, while historical parcels will continue to display their original Received status.
  • 🆕 Customs - HMRC Exchange Rates for UK Customs Documents
    The official HMRC monthly exchange rates are now used when generating customs documentation for DE to UK shipments. During document generation, RMS automatically retrieves the relevant HMRC exchange rate and applies currency conversions where required, ensuring customs values are calculated using the correct rates across import declarations, export declarations, and customs invoices. This improves compliance and consistency for customs valuation calculations.
  • 🆕 Grading - Item Level Outcomes
    RMS now provides more detailed and timely grading updates by sending item-level outcomes when items are graded or re-graded. This enhancement enables each item within a return to be processed individually, improving accuracy and supporting more flexible downstream decision-making.
  • 🆕 Grading - Default Product Label Template
    A new default ZigZag product label template is available for customers who do not have a custom product label configured. The standard label ensures returned items arrive with consistent, scannable product information, helping retailer warehouse teams quickly identify and process items upon receipt.
  • 🆕 Photo Evidence - Foundations
    RMS now introduces the initial foundations to support photo evidence capture within grading workflows.

Improvements:

  • 🔧 Operational improvements: A new Carrier filter has been added to the manifest list, making it easier to find shipments associated with a specific carrier

📘 How it Works​

New parcel status - Checked In

  • When a parcel is physically scanned and confirmed in RMS, it moves to Checked In.
  • This applies across all workflows - Over-labelling, Consolidation,Grade & Consolidation,Manual parcel creation
  • The Confirm action remains unchanged for users.
  • Checked In is now the standard status displayed throughout RMS
    Reporting and filtering
  • User can filter using Checked In, which includes:
    • Parcels with status Checked In (new records)
    • Parcels with historical status Received
  • In results and exports:
    • New parcels display Checked In
    • Historical parcels remain as Received (no relabelling)

HMRC Exchange Rates for UK Customs Documents

  • RMS retrieves the relevant HMRC monthly exchange rate during customs documentation generation.
  • Currency conversions are applied automatically where required.
  • Applies to customs documents generated for Import declarations,Export declarations, Customs invoices.
  • Applies to DE to UK customs flows.
  • Supports improved compliance and consistency for customs valuation calculations.
  • Future enhancements may include storing and auditing the exchange rate used during document generation.

Item Level Outcomes

  • When an item is graded in RMS, the outcome is mapped to a predefined action (e.g. Accepted, Resell, Rejected), based on configuration defined per customer.
  • If configured, RMS sends updates for each individual item to downstream systems.
  • Updates are triggered when an item is graded and when an item is re-graded (if the outcome changes).
  • A short delay is applied to ensure only the latest grading decision is shared.
  • Each item is processed independently, allowing different items within the same return to have different outcomes while enabling downstream systems to act on each item separately.
  • If no action is mapped to a grade, no update is sent.
  • Expose item-level outcomes (actions).

Default Product Label Template

  • A default product label template is automatically available for customers without a custom label configured.
  • Labels are generated as part of the existing grading workflow and sent with the item.
  • The default label include key product information such as Product name, SKU,Size, Retailer, Product barcode.
  • Barcode scanning enables faster product identification of returned items in retailer warehouses reducing manual entry and operational errors. It also helps downstream recipients identify products more accurately.
  • Custom label configuration remains supported where configured.