3 posts tagged with "RMS"

🚀 Summary​

This release increases the number of manifests that can be viewed and updated at once, enabling more efficient bulk actions. It also introduces background processing to ensure larger updates run smoothly, along with improvements to grading workflows to help ensure required photo evidence is completed.

---

✨ What is New​

• 🆕 Mass Manifest Updates with Background Processing

The manifest list now shows more records per page, allowing users to select and update up to 50 manifests at once.

As each manifest can contain a large number of items, updating multiple manifests together can result in very high volumes of updates behind the scenes. To support this, large updates are now processed in the background, ensuring they run efficiently without interrupting other work.

This means you can start an update (such as assigning a carrier or updating status) and continue working while it completes.

• 🆕 Visual Indicators for Missing Photo Evidence

A new visual indicator helps highlight items that do not meet the minimum required number of photos during grading.

---

📘 How it Works​

Mass Manifest Updates with Background Processing

• You can update more manifests in a single action (up to 50).
• More records are now visible per page, reducing the need to navigate between pages.
• Large updates are processed in the background, so you can continue working without waiting.
• Manifests being updated are temporarily locked to prevent conflicting changes.
• You will see visual indicators when updates are in progress.
• Once complete, you will be informed whether the update succeeded or failed.
• If some items in a large update fail, the remaining items will continue to be processed.

Visual Indicators for Missing Photo Evidence

• Items missing required photos display a “!” indicator over the camera icon in the Actions column for each item.
• A tooltip explains the issue: "Minimum photo requirement not met."
• The indicator automatically updates as images are added or removed.
• Completed requirements are shown in the Actions column with a green indicator on the camera icon, including a count of images captured.

🚀 Summary​

This release introduces end-to-end photo evidence capabilities within grading workflows, enabling warehouse teams to capture, upload, and manage images for returned items during processing using handheld devices. Key updates include a guided photo capture experience, support for manual image upload, improved product traceability through the introduction of a 10-character product identifier in reporting, and an update to scheduled reporting to prevent empty reports from being sent to SFTP.

---

✨ What is New​

• 🆕 Photo Evidence Capture for Grading Workflows
  RMS now supports end-to-end photo evidence capture within grading workflows, enabling warehouse teams to capture and manage images for returned items during processing. Operators can connect a mobile device via a QR code to follow a guided image capture process, or upload images manually where required. The number of images captured can be configured per grade, with all images stored against the relevant item for future reference. This provides greater visibility of item condition, supports a consistent warehouse process, and helps with fraud investigations, customer disputes, and claims handling.

• 🆕 Product Identification – Product Identifier
  A 10-character product identifier is now available in reporting exports, providing a standardised way to identify and track products across systems. Available across Products, Parcels, Manifests, and Master Manifest reports, the identifier can be added to report templates to improve product traceability and support downstream integrations that require a consistent product reference.

• 🆕 Grading - Item Level Outcomes
  RMS now provides more detailed and timely grading updates by sending item-level outcomes when items are graded or re-graded. This enhancement enables each item within a return to be processed individually, improving accuracy and supporting more flexible downstream decision-making.

Improvements

• 🔧 Scheduled Report Improvement - Reports will now only be sent to SFTP when data is available, helping to reduce unnecessary file transfers and making report deliveries more relevant and easier to manage.

---

📘 How it Works​

• Photo Evidence Capture for Grading Workflows - 🔗 Described in the article

🚀 Summary​

This release introduces improvements across parcel tracking, customs compliance, and grading capabilities within the Returns Management System. Key updates include the introduction of the Checked In parcel status to provide clearer visibility of warehouse receipt events, alignment with HMRC exchange rates to support compliant customs processing, and enhanced grading capabilities through item-level outcomes and default product labelling. The release also includes operational improvements to support more efficient day-to-day workflows, alongside foundational work to support future photo evidence capture functionality.

---

✨ What is New​

• 🆕 New parcel status - Checked In
  RMS now introduces a new Checked In parcel status to clearly indicate when a parcel has been physically received and confirmed at the warehouse. This provides a consistent warehouse receipt milestone, improving operational visibility, reporting, and support for downstream processes such as fraud and loss investigations. The new status is used across all parcel workflows and is available in parcel filtering, reporting, and exports, while historical parcels will continue to display their original Received status.
• 🆕 Customs - HMRC Exchange Rates for UK Customs Documents
  The official HMRC monthly exchange rates are now used when generating customs documentation for DE to UK shipments. During document generation, RMS automatically retrieves the relevant HMRC exchange rate and applies currency conversions where required, ensuring customs values are calculated using the correct rates across import declarations, export declarations, and customs invoices. This improves compliance and consistency for customs valuation calculations.
• 🆕 Grading - Item Level Outcomes
  RMS now provides more detailed and timely grading updates by sending item-level outcomes when items are graded or re-graded. This enhancement enables each item within a return to be processed individually, improving accuracy and supporting more flexible downstream decision-making.
• 🆕 Grading - Default Product Label Template
  A new default ZigZag product label template is available for customers who do not have a custom product label configured. The standard label ensures returned items arrive with consistent, scannable product information, helping retailer warehouse teams quickly identify and process items upon receipt.
• 🆕 Photo Evidence - Foundations
  RMS now introduces the initial foundations to support photo evidence capture within grading workflows.

Improvements:

• 🔧 Operational improvements: A new Carrier filter has been added to the manifest list, making it easier to find shipments associated with a specific carrier

---

📘 How it Works​

New parcel status - Checked In

• When a parcel is physically scanned and confirmed in RMS, it moves to Checked In.
• This applies across all workflows - Over-labelling, Consolidation,Grade & Consolidation,Manual parcel creation
• The Confirm action remains unchanged for users.
• Checked In is now the standard status displayed throughout RMS
  Reporting and filtering
• User can filter using Checked In, which includes:
  • Parcels with status Checked In (new records)
  • Parcels with historical status Received
• In results and exports:
  • New parcels display Checked In
  • Historical parcels remain as Received (no relabelling)

HMRC Exchange Rates for UK Customs Documents

• RMS retrieves the relevant HMRC monthly exchange rate during customs documentation generation.
• Currency conversions are applied automatically where required.
• Applies to customs documents generated for Import declarations,Export declarations, Customs invoices.
• Applies to DE to UK customs flows.
• Supports improved compliance and consistency for customs valuation calculations.
• Future enhancements may include storing and auditing the exchange rate used during document generation.

Item Level Outcomes

• When an item is graded in RMS, the outcome is mapped to a predefined action (e.g. Accepted, Resell, Rejected), based on configuration defined per customer.
• If configured, RMS sends updates for each individual item to downstream systems.
• Updates are triggered when an item is graded and when an item is re-graded (if the outcome changes).
• A short delay is applied to ensure only the latest grading decision is shared.
• Each item is processed independently, allowing different items within the same return to have different outcomes while enabling downstream systems to act on each item separately.
• If no action is mapped to a grade, no update is sent.
• Expose item-level outcomes (actions).

Default Product Label Template

• A default product label template is automatically available for customers without a custom label configured.
• Labels are generated as part of the existing grading workflow and sent with the item.
• The default label include key product information such as Product name, SKU,Size, Retailer, Product barcode.
• Barcode scanning enables faster product identification of returned items in retailer warehouses reducing manual entry and operational errors. It also helps downstream recipients identify products more accurately.
• Custom label configuration remains supported where configured.