How to view a Parcel List report

Overview

The Parcel List report provides an exportable view of all parcels that match your selected filters, giving warehouse teams, carriers, and retailers clear visibility into parcel‑level activity across the returns process. From the Parcels page, you can filter by attributes such as status, status date, company, destination warehouse, and tracking ID, then download the resulting dataset in CSV or XLSX format. This report allows your team to quickly analyse parcel flow, identify bottlenecks, verify processing accuracy, and support downstream workflows by presenting essential parcel data in a clean, structured, and ready‑to‑use format.

How to view a parcel list report

1. Log in to Returns Management System (RMS).
2. On the sidebar menu, click Parcels. The Parcel page appears on the right.
3. On the Parcels page, you can filter to view parcels based on different criteria:
   • Status - from the dropdown menu, select the statuses of the parcels you want to view
   • Status Date - from the dropdown menu, select the status date of the parcels you want to view (The status date is the latest date the status of a parcel was changed.)
   • Company - from the dropdown menu, select the companies whose parcels you want to view
   • Destination Warehouse - from the dropdown menu, select the destination warehouse for the parcels you want to view
   • Tracking ID - fill in the tracking ID of the parcels you want to view
   • Warehouse operation - from the dropdown menu, select the warehouse operation of the parcels you want to view
   • Order number - fill in the order number of the parcel you want to view
   • Reference number - fill in the reference number of the parcel you want to view
4. After you apply the filters you want, you are able to view a parcel list table with the relevant parcel information organized in the following columns:
   • Company
   • Order number
   • Reference number
   • 1st mile tracking ID
   • Destination warehouse
   • Status
   • Status Date
   • Carrier Service
   • Forwarding Tracking ID (generated for Consolidated and Over-labelled parcels)
   • Weight
   • Warehouse Operation
   • Manifest ID
   • Manifest Reference

5. You are able to download the table in CSV or XLS format by clicking on the Download report button. A Download report dialog window appears.
6. In the Download report dialog window, fill in:
   • Report name - from the drop-down menu, select the name for the report you want to download; you can also write a new report name
   • File type - from the drop-down menu, select the file type (CSV or XLS) for the report your want to download
7. Click Export.