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Notifications to your support team

Overview​

This page page provides details of the timeline for creating and sending notifications and possible errors (to your Zendesk, Gorgias or Easiware application).

Building the ticket​

Drafted The ticket notification has been built by Shipup.

Canceled
The ticket has been created but not sent due to a specific Liquid condition blocking sending (desired behavior and can be modified if necessary).

Error building
We encountered an error while building the ticket notification because of one main reason:

  • No app found
    We tried to create a Zendesk, Gorgias or Easiware ticket but the application has been uninstalled in Shipup (or the login/password is no longer up to date).

The ticket notification has been built and we are attempting to send it​

Dispatched The ticket has been dispatched to Zendesk, Gorgias, or Easiware.

Error dispatching
There was an error while dispatching the ticket:

  • Provider unavailable
    Zendesk, Gorgias or Easiware APIs are not available
  • App unauthorized
    the API key generated by Zendesk, Gorgias, or Easiware is invalid
  • Ticket creation conflict
    error while creating the ticket
  • Ticket creation unauthorized
    error while creating the ticket