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Smart Delivery Estimate FAQ

How is the shipping time calculated with the Smart Delivery Estimate?​

The shipping time can be calculated in two ways:

  • If you already have the information, you send it to us.
  • If you cannot share the shipping time, we calculate it using the warehouse configurations. We consider that if an order is placed before the shipping cut-off time from the warehouse and on business days, the shipping date will be the same day; otherwise, it will be the next business day of the warehouse.

Can the Smart Delivery Estimate still be effective when the shipping times are longer? (Preparation time or out-of-stock product, etc.)?​

Yes, provided that you communicate the shipping time to us and it is less than 7 days.

What can explain poor Smart Delivery Estimate performance?

Various factors can explain this, including:

  • You use multiple carrier services that are not (or not well) configured.
  • You have multiple warehouses that are not (or not well) configured in ZigZag.
  • You have a long shipping time that you do not share with us.
  • You ship to a country for which we lack data.

If I am a new Shipup client, can I ask you to run the algorithm on old orders (orders placed before joining Shipup)?​

Yes, but only if you are integrated with an e-commerce platform.

How can I know the arrival status at checkout?​

You send us the information about the destination country or status. On the payment page, there should be the information once the customer has entered their address.

If you are unable to send us this information (status or destination country), we fall back on the shipping country.

Does using the new algorithm require technical intervention on my part?​

No, no technical intervention is necessary. If you want to continue displaying the Smart Delivery Estimate (SDE) in the same way on your website, no technical intervention is needed.

Are holidays taken into account in the Smart Delivery Estimate?​

Absolutely! Holidays are considered during both delivery and shipping phases through the warehouse settings.

How long does it take to implement an Smart Delivery Estimate using JavaScript or an API?​

Using the JS library is a breeze. You should be up and running in just one day.

However, it can be a bit more complicated if you are missing some parameters required by the JS library for the model (e.g., carrier code, carrier service, destination country, etc.) [see the list here].

As for using the API, it depends on your use case. The implementation time can vary based on the level of customization.

What happens if I manage both pre-order items and regular order items?​

No problem! You can use the variable order.ordered_at to send us the order date. Smart Delivery Estimate will then use the warehouse and carrier parameters to return the estimated delivery date.

For Shopify App users, just use tags to hide the Smart Delivery Estimate on pre-order products.