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Untracked events

Overview​

Untracked events is a term in opposition to the packages tracked by a carrier.
The Post Purchase solution uses events received from the carriers to trigger the notifications. When a package is sent without a listed carrier (store to store, unavailable carrier, private truck, etc.), no carrier event is created/received. In such cases, Untracked events are used to create made-up events that will trigger the notifications.

How to use untracked events​

The nomenclature of the tracking number entered in your application is flexible. You can:

  • use any number you like (letters, numbers, or both)
  • reuse the tracking number and/or add a prefix (for example, "NO_TRACKING" or "NO_TRACKING_12345")
With an API/FTP integration​

Trackers must be created with the store_process carrier code.

With an e-commerce app (PrestaShop, Magento, Shopify, etc.)​

You will need to use the carrier matching feature (Portal Settings -> Notification Settings -> Integrations -> 3 dots on your app -> Match carrier services) to correctly identify untracked packages.
To do this:

  • Locate the carrier name imported from your e-commerce platform.
  • Drag and drop it next to the "Store Process" carrier.

How to configure untracked events​

These events must be configured in all activated languages.

Navigate to Portal Settings -> Notification Settings -> Editor -> Untracked events. Note that this is not active by default. If this category does not appear, please contact our support team at support.fr@zigzag.global.

  • Event #1 - Tracking number created in ZigZag
  • Event #2 - x days after the creation of the tracking number
  • Event #3 - x days after the creation of the tracking number/country
  • Event #4 - After the merchant expected delivery date configured in the carrier settings
Events #2, #3, and #4 are generated automatically at 9am.
Configuration of untracked events notifications​

These events (previously configured) will be visible in the Portal Settings -> Notification Settings -> Editor tab in the "Untracked package" category.

untracked_1.png

It is not possible to change the names of these events and notifications.
Untracked package notification #1 is sent when untracked package event #1 is triggered.
Untracked package notification #2 is sent when untracked package event #2 is triggered, etc.

Click & Collect features​

The "Untracked events" feature can also be used for Click & Collect. In this case, two events can be created:

  • First event - when the package is available in store (creating a tracking number will trigger this event)
  • Second event - when the package has been picked up by the customer
    • Via API/FTP - the tracker.expected_delivery_at field triggers the "package delivered" status
    • Via Prestashop, Magento or Shopify please contact us