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Retailer Hub

Overview​

The Retailer Hub is your all-in-one platform to manage returns, track activity and control access within your organisation. It was designed to make return management easier, more transparent, and more secure - giving you the tools you need to serve your customers better.

What can you do here?​

With Retailer Hub, you can:

  • Manage Returns - Search, filter, update return requests, or create them manually
  • View Return & Product Details - Access full information about each return, including tracking, customer details, and product specifications
  • Manage Users and Permissions - Control who has access, assign roles, and edit or remove users
  • Get Support: Find documentation, submit tickets, and send feedback directly from the platform

Here's how it works​

  • Log in securely with email/password + MFA or via SSO (if your organization has it enabled)
  • Use the navigation menu on the left to move between the main features
  • Each section is built around tables, filters, and action panel, so everything works in a consistent way

Why did we build it this way?​

Managing returns can be complex - but it does not have to feel that way. We built Retailer Hub to:

  • Centralise return management in one simple platform
  • Give you control over who in your team can do what
  • Ensure security with MFA and SSO options
  • Provide insights into your returns and customers
  • Support you quickly with built-in help and ticketing

This is just the start. Retailer Hub will continue to evolve with new features based on your feedback

Transitioning from Admin portal to Retailer Hub​

info

ZigZag is replacing the current Admin Portal with a brand-new Retailer Hub.

https://hub.circlereturns.io

Dates to keep in mind​

  • 1st August – Retailer Hub officially launched
  • 30th September – Deadline for all users to transition to Retailer Hub as primary tool for operational use
  • 1st October – The retiring of the Admin portal will begin
  • 20th November - Admin Portal to be sunset

Things to know​

Through valuable feedback gathered from users working in the Retailer Hub, we have been continuing to iterate the features and functionality with you in mind. We understand that data exports are important to some users, and we are working to replicate these within the Retailer Hub. Please note, we will not remove access from the Admin portal, until this is available within the Retailer Hub.
We would urge you to continue to use the Retailer Hub as much as you can, so that you can benefit from the releases and become familiar in advance of the Admin portal being fully retired.

Important actions​

tip

If you already use the Admin Portal, you’ll log into the Retailer Hub using the same credentials.

On 1st August, we emailed all clients providing everything you need to get started, including the new URL you will need to access the Retailer Hub.

If you are not yet aware of this, please check with your account manager for more details.

If other team members need access, then please share their details with us now at support@zigzag.global (subject line: ‘New Admin Portal users’) and we’ll get them set up for you.

From mid-August, you are able to manage your own users directly in the Retailer Hub.