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WooCommerce FAQ

Which orders are imported to ZigZag?​

ZigZag only imports orders with the following states into WooCommerce :

  • processing
  • on hold
  • completed
  • canceled
  • refunded

I am having problems installing the WooCommerce application. What should I check?​

If you encounter an error while installing Shipup's WooCommerce application, here are a few steps that may help you get back on track.

Invalid URL error​

If this error message appears, check:

  • The URL sent is the main URL of your e-shop and not an intermediate URL redirecting to it
  • There are no basic syntax errors, such as:
    • Excluding the www. in the URL
    • Using http:// instead of https://
    • Adding a / at the end of the URL

A simple way to find the correct URL is to open the home page of your e-shop and copy the URL shown in the browser’s navigation bar.

Lastly, only the "root" of your URL needs to be sent, so do not include any variables in the URL: Good - https://www.mystore.com
Bad - https://mystore.com/admin,http://mystore.com/soap

Invalid API key or URL error​

Make sure you have created a webservice key and copied/pasted it correctly.

User password or IP address to whitelist required​

Some websites, particularly preprod and staging environments, are protected by a user password. This restriction must be lifted for ZigZag. Your site may also blacklist certain IP addresses.

If this is the case, please contact us via the contact form below or at support.fr@zigzag.global so that we can provide you with our IP address (in order to whitelist it).

I successfully created my app but do not see any packages imported​

ZigZag will only import your packages once per hour (plus once at app creation) and will only import orders where a tracking number can be found and matches one of your selected carriers (you can configure your carriers in the Settings part of your ZigZag account).