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Magento FAQ

Which orders are imported into ZigZag?​

ZigZag only imports orders with the following Magento statuses:

  • processing
  • complete
  • closed

If you have custom statuses, please contact us via the contact form below or at
support.fr@zigzag.global

What should I do if I encounter a problem when installing the module?​

Below are several steps to help resolve common issues encountered during module installation.

A. Invalid URL error​

If this error message appears, check:

  • The URL sent is the main URL of your e-shop and not an intermediate URL redirecting to it
  • There are no basic syntax errors, such as:
    • Excluding the www. in the URL
    • Using http:// instead of https://
    • Adding a / at the end of the URL

A simple way to find the correct URL is to open the home page of your e-shop and copy the URL shown in the browser’s navigation bar.

Lastly, only the "root" of your URL needs to be sent, so do not include any variables in the URL: Good - https://www.mystore.com Bad - https://mystore.com/admin,http://mystore.com/soap

B. Invalid API key​

Make sure you created the web service role and the user with the correct info and that you correctly linked the role to the user.

C. Store ID required​

If your website manages several store IDs, you will need to enter them in the dedicated field. If no store ID is used because you have only one store, this field can be left empty.

D. User password or IP address to whitelist required​

Some websites (particularly preprod and staging environments) are password-protected.
This restriction must be lifted for ZigZag.
Your site may also block certain IP addresses.

If this is the case, please contact us via the contact form below or at support.fr@zigzag.global so that we can provide you with our IP address (in order to whitelist it).

E. I have successfully created the app, but I cannot see any imported orders​

First, check that the store ID defined is the one on which orders are placed.
ZigZag imports orders once per hour (plus once when the application is created).
Furthermore, we only import orders for which we have found a tracking number and which correspond to one of the carriers you have selected in your settings.

F. My orders are importing correctly, but product images are not displayed​

Check that step 1.5: Catalog -> Inventory -> Products has been executed correctly.

G. Connection issue with Magento 2.4.4.​

If you get the following error in Magento 2.4.4.:

    "message": "The consumer isn't authorized to access %resources.",
    "parameters": {
        "resources": "Magento_Sales::shipment"
    }
}

Go to menu "OAuth", then "Allow OAuth Access Tokens to be used as standalone Bearer tokens". Change the setting to "Yes".

If the issue persists, please contact support.fr@zigzag.global